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Privacy Policy

Last updated: 15/10/2025

 

This Privacy Policy explains how Reclaim Your Health (“we”, “our”, “us”) — operated by Nathalie Agnus, Homeopath, based in London, UK — collects, uses, and protects your personal information when you visit www.reclaim-your-health.co.uk (“the Site”) or engage our homeopathic services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. Who We Are

Controller:
Nathalie Agnus
Reclaim Your Health
London, United Kingdom
📧 hello.reclaimyourhealth@gmail.com

We decide how and why your personal information is processed.

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2. What Information We Collect

We may collect and process the following types of information:

  • Contact details: Name, email address, telephone number, postal address.

  • Health information: Details you share during consultations (medical history, symptoms, medication, lifestyle).

  • Booking & payment data: Appointment details, invoices, bank transfer references (no card data stored).

  • Website usage: IP address, browser type, pages visited, time spent, cookies and analytics data.

  • Communication records: Emails, messages, or forms submitted through the Site.
     

3. How We Use Your Information

We use your information to:

  1. Provide homeopathic consultations and follow-up care.

  2. Manage appointments, payments, and correspondence.

  3. Send updates, reminders, or information you request.

  4. Comply with legal and professional record-keeping duties.

  5. Improve our website and services (analytics, security).

We will never sell or rent your data to third parties.

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4. Lawful Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent: When you voluntarily share information for consultation or newsletter sign-up.

  • Contract: To deliver agreed services.

  • Legal obligation: To maintain records for tax or healthcare regulation.

  • Legitimate interests: To manage the business and communicate with clients appropriately.

You may withdraw consent at any time by emailing hello.reclaimyourhealth@gmail.com

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5. How We Store and Protect Your Data

  • Client records are stored securely in encrypted or password-protected systems.

  • Paper notes (if any) are kept in locked storage.

  • We retain consultation records for seven years (or longer if required for minors) then securely delete them.

  • Emails and digital files are held only as long as necessary.

  • We use reputable, GDPR-compliant service providers for email, hosting, and video calls (e.g. Zoom, Gmail).
     

6. Sharing of Information

We may share limited data only when necessary:

  • With pharmacies or remedy suppliers (for prescription fulfilment).

  • With accountants or regulators (for compliance).

  • With IT providers (hosting, email) who process data on our behalf under confidentiality agreements.

We do not share identifiable health data with anyone else without your explicit consent, unless required by law (e.g. serious risk to life or public health).

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7. Cookies & Website Analytics

Our website uses cookies and analytics (e.g. Google Analytics) to understand visitor behaviour.
Cookies are small text files stored on your device. You can disable cookies in your browser settings.
Analytics data is anonymised and used only to improve performance and security.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of your personal data we hold.

  • Request corrections to inaccurate data.

  • Request erasure (where no legal requirement to retain).

  • Restrict or object to certain processing.

  • Request data portability (to transfer your records).

  • Withdraw consent at any time.

To exercise these rights, contact hello.reclaimyourhealth@gmail.com
We will respond within 30 days.

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9. Data Transfers Outside the UK

If we use cloud-based tools or email providers outside the UK, we ensure appropriate safeguards (such as the UK-EU Adequacy Decision or Standard Contractual Clauses).

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10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices. Please read their own privacy policies.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “last updated” date above.

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12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

📧 hello.reclaimyourhealth@gmail.com
📍 Reclaim Your Health, London, UK

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